Minimum & Recommended Upload Speed

The following are best practices suggested to ensure the best quality live streaming experience and quality of video.

1. High speed internet connection with minimum 3 Mbps upload bandwidth available
   • 5 Mbps upload speed is the recommended upload bandwidth available
2. Dedicated quality of service (QOS). The minimum & recommended upload speeds outlined above in #1 refers to the amount of bandwidth that is available for the live streaming service. Implementing QOS rules will ensure that the live streaming service will maintain a high priority/quality within the bandwidth traffic.
   • Customers have experienced in the past that they have more then enough network bandwidth available, however with staff also watching the video stream internally, this consumes the bandwidth that is available to the service and can significantly impact the quality of the feed.

In effort to ensure optimal quality for the webcasting feed, implementing QOS rules within your network you can ensure that the feed from the encoder is prioritized within your available network bandwidth.

In the instance where an Organization has a lot of people that are required to watch the live streaming internally, then a spooling server for internal delivery might be necessary to implement within the network to support the webcasting service. (A spooling server will download one stream of the video and then distribute across to all internal users who wish to watch the webcasting stream internally).

Test your Live Streaming 60 Minutes Prior to your Meeting

It is important to remember that every live streamed meeting is a production and as a standard recommendation for video streaming, we STRONGLY recommend that your audio/video equipment are fully tested at least 60 minutes prior to every meeting.

This is a general best practice that is recommended due to the fact that we have seen issues with Customers in the past where someone uses the meeting room and interferes with the a/v equipment inadvertently or sometimes changes to the A/V equipment are made without understanding the potential ripple effects to the webcasting service.

Especially in times where individuals are joining meetings remotely, testing their connections and making necessary adjustments prior to the live event is critical for a quality live streaming event.

Here are the following steps on how to test your video encoders before conducting your meeting:

1. Create a test meeting and make sure that the location you used has the encoder linked.
2. Go into Meeting (In-Session) mode, check if you have the Live Streaming action menu item and the see if you have the Live Streaming Details fly out, which has the video encoder drop down, streaming toggle and recording toggle. 
   
   
   
    
3. When you see the Live Streaming fly out, start the stream to first ensure you have a live feed of the meeting room. From there, click the Recording toggle for your test meeting. 
   
   
   
    

4. After confirming that the live streaming and audio are working. Please conclude your meeting to end the stream and recording. 

   Please Note: If you don't conclude your meeting, the stream and recording will continue which will lock the encoder and you won't be able to use it for your next meeting. Please make sure to always conclude your test recordings to avoid any video issue.